Terms and Conditions
Deposit and Non-Returnable Items
Commitment to Purchase:
By paying a 50% deposit against a quote, you confirm that you are happy to proceed and wish to receive all non-returnable items listed in the quote. The full amount will be payable upon receipt of goods.
Non-Returnable Items:
- Design fee.
- Made-to-order/bespoke items (e.g., made-to-measure sofas, curtains, etc.).
- Opened or used items.
- Procured items specified from designs.
Acceptance of Goods:
The client shall be deemed to have accepted the goods 24 hours after delivery.
Change of Mind:
While we strive to accommodate changes, it is often not possible once an order has been placed and a deposit paid.
Usage Agreement:
By making a purchase from us, you undertake that all products ordered are for your own use and not for resale under any circumstances.
Material Characteristics
Natural Material Variations:
Our designs utilise natural materials wherever possible. Variations in colour, texture, and wood grain, as well as slubs in fabrics, are inherent characteristics.
Colours may change over time due to sunlight exposure and moisture content in the air.
There can be some colour variance across different batches.
Confidentiality
Design Confidentiality:
All design concepts and materials provided are confidential and cannot be shared with third parties without our prior written consent.
Online Orders
Accuracy of Information:
We strive for accuracy in our online descriptions, images, and prices. If discrepancies are found, please inform us for prompt resolution.
In case of pricing errors:
In-store: You will be notified before payment to decide whether to proceed with the correct price or cancel the purchase.
Online: You will be informed before dispatch to decide whether to proceed with the correct price or cancel the order. If we cannot reach you, the order will be cancelled.
Ex-display items are sold as seen and may have minor damage.
Project Orders (For Project Customers Only)
Order and Payment Terms:
A 50% deposit is required against all quotes.
Full payment is required upon receipt of goods.
Delivery dates are estimated and may be subject to unforeseen delays. We will reschedule promptly in such cases.
Return Policy:
No refunds are available unless faulty.
For furniture delivered with our white glove service, a return pick-up fee of £90 (£250 outside Rutland, Lincolnshire or Leicestershire) applies unless returned at the time of delivery.
Design Service
Design Fee:
Elizabeth Stanhope design service requires a non-refundable fee payable before the project begins, quoted upon application. If a deposit is taken, the remaining balance is due upon completion of designs.
Quotes are valid for 28 days and may be adjusted based on final measurements.
Making Up Service
Fabric Protection:
We recommend lining all curtains and blinds to prevent fabric fading due to sunlight.
Curtains and blinds are handmade, so slight measurement variations may occur (within 2cm for curtains, 1cm for blinds).
Installation
Scheduling and Preparation:
Installation is typically scheduled for Fridays between 9am and 3pm. Timing adjustments may occur based on preceding jobs, and we will keep you informed of any changes.
Notify us at least seven days in advance if you need to reschedule to avoid a £75 fee.
Ensure the installation area is clean and clear for us to work efficiently.
Bespoke Items:
Bespoke curtains and blinds are non-returnable unless faulty. If issues arise, contact us with photos for repair or replacement.
By engaging our services, you agree to these terms and conditions.
